I read the FAQ and tried everything but the issue persists

If you have already read the WP Empire Builder FAQ but the issue persists and you need us to login to your blog to fix it, follow the instructions below:

Please Open a support ticket (or reply to the existing ticket you have opened) and let us know:

1) what issue you are facing

2) your blog's login URL, username and password, in the following format:

http://some-blog.com/wp-admin

username
password

3) cPanel login credentials

We will have a look and see what's going on. :-)