Sometimes, you may get an error while using one of our Wordpress plugins, which is due to an outside factor that we don't control.
70% of support tickets fall in this category!
- the active theme on your blog may be filtering out content for some reason
- your host may be running an older version of PHP
How to eliminate the problem in 70% of the cases:
- You can set up a test blog
- Run the plugin with all other plugins deactivated
- use the default Wordpress theme (Twenty Ten).
- make sure you have upgraded to the latest version of Wordpress
- If the plugin works, then activate your theme and plugins one by one to see which one is "failing."
What to do if the above doesn't solve the problem:
A) Please set up a new administrator account in your blog
You can create a new user under: Users ==> Add New
email:[enter your email address]
username:[select a username]
password: [select a password]
ROLE: Administrator. <-- [Very important]
B) Open a support ticket (or reply to the existing ticket you have opened) and let us know:
- what issue you are facing
- the login URL, username and password for the admin user you set up
We will have a look and see what's going on. :-)
Article ID: 1