Considering a refund?

Sometimes, a product may not be the perfect fit. It happens. We get it!

Best practices to follow:

1) Please share with us the reason you are considering a refund. Be as specific as possible. For example: “When I click the blue "Submit" button, nothing happens”. This will help us understand what the issue is.

2) Give us a chance to help. We want you to have a great experience with us, so we do business together many times in the future. It's win-win for both of us. 

Practices to please avoid:

1) Not providing a solid reason for the refund request (Example: “I just want a refund.”). We are in this for the long term, and want to keep improving our products for all our customers.

2) Asking for refunds on all your purchases, even though there may have been an issue with only one of your purchases.

3) Opening a Paypal dispute. A businesses may lose its payment processor accounts due to refunds or disputes, so this is a serious matter.

Please work with us:

Work with us and we’ll do our best to make it right for you. We work hard to create top-notch products at affordable prices, and we want satisfied customers.

We don’t do “churn and burn” schemes. We’ve been in business for 18 years and we aren’t going anywhere. We have customers in 23 countries world-wide. We love our customers, and we want to work with you, so you get results! :-)

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