Requesting a refund
We work hard to create top-notch products at affordable prices, and we want satisfied customers.
In case you are requesting a refund, we require that you tell us the reason, and give us a chance to help you fix the issue. For example: “When I click this blue button, nothing happens”.
Practices to please avoid:
In rare cases, our payment system may automatically block a customer from purchasing in the future. This may happen if someone:
- Asks for refunds repeatedly.
- Asks for refunds on a product and its upgrades, even though the upgrades are not directly related to the core product.
- Does not provide a solid reason for the refund request (Example: “I just want a refund.”)
- Opens a Paypal dispute.
Businesses may lose their payment processor accounts due to refunds or disputes, so this is serious business.
Just work with us and we’ll do our best to make it right for you.
We don’t do “churn and burn” schemes. We’ve been in business for 18 years, and we aren’t going anywhere. We love our customers, and we want to work with you, so you get results! :-)